Here in Australia, so many shopping platforms are internationally owned; we work hard to create our business only to find that multi-national corporations are siphoning huge profits through these well known apps.  I would rather my spending money went to a small, local business.  Australian brands have now realized that circular fashion is here to stay and know that customers are well informed of the huge global impacts of fast fashion, and will hold their fav Brands accountable for sustainable processes.

Please note that I do not issue refunds or exchanges as I am a small business, a collector of vintage and designer wear not a wholesaler or mass produced company, time and effort goes into the ethical purchase of these items.

 

For Gaia 

Our Mother

Always and all ways

xxx

Products

There are hundreds of unique, one only products in my store, and it can be overwhelming when you first arrive, but a few little tricks and you will soon know your way around. 

Are your clothes brand new?

Do you restock sold out items?

Payments 

What payment methods do you accept?

What packaging do you use? 

Organza and hemp bags are my choice for packaging your Spell garment for shipment.  This elminates mix ups as the garmet is clearly visible,  Your order is then wrapped in tissue paper and packaged tightly to minimalize damage or loss during transit.  

Do you have Spell Calico Care bags? 

When will I receive my order?

1. Exchange (if applicable):

   • If you wish to exchange the item for a different size or another item from our store, please indicate this when initiating the return.
   • Exchanges are subject to availability. If the desired item is not available, a refund will be processed instead.
2. Non-Returnable Items:
3. • Certain items are non-returnable, including:
     • Items purchased during clearance or sale events.
     • Items marked as final sale or "as-is."
     • Intimate apparel, undergarments, and accessories.

4. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately with a photo of the item's condition. We will provide a resolution as quickly as possible.

Shipping

Wild Hunai is located in a tiny village, nestled in the mountains and valleys of Northern NSW, close to the Queensland border.  2 hours due West from Byron Bay; the mighty Clarence River begins here.  Surrounding by the majestic forests and breath taking waterfalls that nourish our vibrant coastline. 

The beauty of our location is that our local Post Mistress handles all our orders personally and nothing escapes her attention to detail. We usually Ship in 48 hours after purchase, please be aware there could be some delays due to our bush location.  

In times of bushfires, shipping will be delayed until it is again safe for drivers to be on the roads.  

All orders are shipped with registered post - "Signature on Delivery".  This results in minimum loss or damage to your parcel.  Please check your parcel completely before signing.  Do NOT sign for a package with missing contents!  

Missing/Damaged/Incorrect items in my shipment, what do I do?

Extra Cover is available, please refer to policy at bottom of webpage for further details.

Why do I have extra customs duties and taxes?

The Australian HS code for pre-loved fabric and the value of items is declared on your customs slip and International customers are required to pay any incurred fees at your end.  The fees will vary from country to country, depending on our trade agreements.  This seems to impact more on some European countries. 

All parcels are sent via standard tracked postage.

Postage prices vary due to weight.

If your parcel is valued at more then $100 extra cover is required if parcel is lost or damaged, if there is any issues during transit please make a claim through Australia Post website providing details of parcel.